Friday, May 15, 2009

Backorders a thing of the past?

Happy Friday, everyone. I mentioned this in the latest newsletter we sent out, but it certainly deserves a spot in the blog because it's so beneficial to you guys.

We have some exciting news that we've been waiting to share for a long time! As you know, one of the main disappointments with online shopping is that sometimes, an item you THINK is available turns out to be on backorder. You get your hopes up that this item is going to arrive on your doorstep in a matter of days, only to find out after you order it that the supplier doesn't have any left.

This is something we have battled for a long time. Let's face it, when you're as large and popular as our store is, these availability problems become more and more frequent. We have over 10,000 items in our catalog which we purchase from multiple sources, and trying to keep track of "who has what" can be a daunting task.

However, I am happy to say that we have found a way around this! We have implemented a solution which will make backorders almost a thing of the past! Out of the 10,000 items that we carry, there are about 9,000 that we can guarantee real time availability status on them! What that means is that when you shop with MJM Magic, you can have confidence that the chances of getting a backorder are now slim to none.

But what about the remaining 1,000 items, you ask? Why can't those be guaranteed? Simply put, roughly 10% of the items we carry are purchased from suppliers that can't provide us with availability information. We literally find out the same time as you if it's available or not......this is limitation that these suppliers have, and there is currently no workaround for us to side step it. However, the other 90% of the items in our store do not fall into this category, and the new system is working beautifully.

So while this doesn't mean that you won't see a backorder from time to time, it DOES mean that they are drastically reduced by over 90%. Since this new system has been in place, we have had ZERO backorders in the last few weeks!

We hope this helps make your shopping experience even that much more enjoyable in our store. We're always looking to improve our service and we feel this is one thing that will go along way in the shopping community! Heck, just the other day, we have added over 100 new items to our store, so be sure to visit the New Items section to see what's new:

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